Our Services

So what are the services that we provide?

Our Essential Services,

- Locating and selecting the right tenants
- Checking rents regularly
- Undertaking regular inspections
- Know the legal acts that apply
- Having open communication
- Keeping your accounts in order
- Researching market rents and area
- Fixing maintenance problems quickly
- Having reliable trades people on call for same day service
- Preventative and planning maintenance
- Knowing when and where to make change s to property

Locating and selecting the right tenants

Prospective tenants are shown through the property with one of our staff, who use this time to assess the nature and attitude of the interested parties. We then have an extensive screening process to ensure that your property is rented to careful and reliable tenants. 

Checking rents regularly

Monitoring rent payments is a vital part of making sure your investment is paying its way. We run a proven property management computer system where rent payments are monitored continuously, and any unpaid rent is immediately followed up on.

Undertaking regular inspections

Prior to each tenant’s occupancy a condition report is prepared that thoroughly details all aspects of the property, including a chattel inventory if applicable. Our first inspection is undertaken after one month, which is followed by routine inspections every four months.

Know the legal acts that apply

The Hands On team are fully conversant with the Residential Tenancy Act and other associated legislation and will be acting on your behalf at all times to ensure we provide the highest level of service to minimise your risk.

Have open communication with landlords and tenants

We have found that good communication with tenants, undertaking regular inspections and continual communication with our investors minimises disputes.  Our clients and tenants are able to raise any issues with us and know that they will get a prompt response.

Keep your accounts in order

Rent is paid directly to our Trust Account and transferred monthly to your bank account. Each month, we forward you an itemised statement showing all rental income and any payments. Any maintenance reports or inspections reports are also sent at this time.

Please click here for an example of,

- Our monthly statement
- Our end of year statement

Research market rents

We are consistently monitoring the rental pricing market through industry statistics and other rental guides. This enables us to increase the rental on your property, to ensure that it is in line with current market rates. We work to ensure that you are getting the best possible rent and return on your property.

Maintenance

Please refer to the maintenance section for more information on these services.